Frequently Asked Questions
Everything you need to know about your Rigorer sports gear and orders.
How long does shipping take for my order?
Standard shipping typically takes 7-14 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for athletic footwear?
We offer a 30-day return policy for all unworn products in their original packaging. Please ensure that the tags are still attached and the shoes show no signs of outdoor use.
How do I determine my correct size in Rigorer apparel?
We provide a detailed size chart on every product page. Since our performance gear is designed for a professional fit, we recommend measuring your chest and waist or sizing up if you prefer a looser fit.
Are Rigorer basketball shoes suitable for outdoor courts?
Yes, many of our models feature high-abrasion rubber outsoles specifically engineered for durability on both indoor and outdoor surfaces.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase by contacting our support team, but once the order has entered the shipping phase, it cannot be modified.